Technology
Consumer switching guide: how to save on broadband, bank, and energy
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Consumer switching guide: how to save on broadband, bank, and energy
The article details streamlined processes and incentives for switching providers, including regulatory fines and new services.
- Ofcom has fined Virgin Media £28m for preventing customers from cancelling contracts.
- Ofcom's One Touch Switch service, launched in 2024, lets customers switch by contacting only their new provider.
- The Current Account Switch Service automatically transfers direct debits and closes old accounts for bank customers.
- Ofgem says energy switching takes five days with a 14-day cooling-off period, and customers must provide postcode and current tariff details.
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