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EasyJet Holidays advertised spa and gym at Crete resort that lacked both facilities
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EasyJet Holidays advertised spa and gym at Crete resort that lacked both facilities
A customer who booked a £1,070 wellness retreat at the Vasia Sea Retreat in Crete found the spa, gym, and fitness classes were at a closed sister hotel.
- EasyJet Holidays offered the customer alternatives at two other hotels an hour's round trip away, requiring separate trips for each facility.
- The company initially offered £160 compensation, then increased it to £500 after the customer cited the Package Travel Regulations.
- EasyJet Holidays said it has updated its website to clarify that the spa and fitness facilities are at the Vasia Resort and Spa, which is open.
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